Tech Support

Call 858-484-4916 with any questions.

FulfillmentSoft is designed and documented to be easy to operate. Inevitably, as with all sophisticated software, you will have questions about how to perform a certain actions and assist your clients with their individual order problems.

Support Contracts

Maintenance and support contracts have a duration of 12 months, at which point it can be renewed to maintain the support level you require.

Basic
$ 200/yr.

  • Support credits: 200
  • Duration: 12 months
  • Full forum access

Professional
$ 450/yr.

  • Support credits: 500
  • Duration: 12 months
  • Full forum access

Premium
$ 720/yr.

  • Support credits: 800
  • Duration: 12 months
  • Full forum access

Just In Time Support

If you have a short term need or do not want to commit to a contract, this is the best way to get professional help now. you can use a units of support credits can be purchased for quick help.

Quick support credits expire after two weeks and can be topped up at any time.

Support 60
$TBD

  • Support credits: 60
  • Duration: 2 weeks
  • Versions: Current release

Support 150
$TBD

  • Support credits: 150
  • Duration: 2 weeks
  • Versions: Current release

Custom Development and IT Support

We offer custom integrations with other software, as well as specialized enhancements. Typically at $150.00 per hour.

Training

On-line training: 2 hours of on-line training is provided free in the start up price. Additional on-line training is available at $125.00 per hour.

On site training is available at $750.00 per day plus expenses.